Customer Telephone Support Documentation
Below is commonly requested information about our telephone services. Please contact us through the information below. The Documents answer commonly asked questions to our support team. You may click the links below and download the support documentation.
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General Telephone Support Information
Technical Support Number - 765-258-3111
Monday - Friday 8:00 AM - 4:00 PM
Telephone Support Information
Geetingsville Telephone Bill Explainer
Geetingsville Telephone Voice Mail Quick User Guide
Disability Services
Lifeline Telephone Assistance Program - Discount phone service for eligible consumers
The Federal Communications Commission (FCC) has rules requiring telecommunications providers like Geetingsville Telephone Company to make its services and products accessible to people with disabilities, if such access is readily achievable. These rules implement Section 255 of the Federal Communications Act. Section 255 requires telecommunications service providers to make their services and devices compatible with peripheral devices and specialized customer premise equipment that are commonly used by people with disabilities, if such compatibility is readily achievable. Please contact us at 765-258-3111 for further information or to discuss your accessibility needs and the options we may have to assist you in using our services.
Regulatory Documents
Geetingsville Telephone Service Agreement
Customer Proprietary Network Information (CPNI)
* Phone Books are available at the Office *
Telephone Service Trouble
Follow guideline below and if you are still having telephone trouble call 765-258-3111 and leave a message if outside of normal business hours (Monday - Friday 8:00 AM - 4:00 PM).
Phone Out Self Troubleshooting:
- No Dial Tone. Verify you have no phones off the hook.
- No Dial Tone and the phones are on the hook. Unplug all phone cords from all devices in the house which require phone service, phones, answering machines, and satellite dish receivers. Once all phone cords are unplugged, plug one non-cordless phone back into a phone jack and check for dial tone.
- FAX machine doesn't work. Verify you have dial tone at that phone jack. If you do, refer to the FAX machine's owner's manual for setup and operation.
- Scratchy or static on line. Call us 765-258-3111 to start a trouble report.
Telephone Features
Some of our phone features and how to use them.
To setup your voice mail you need to setup call forwarding and your voice mail preferences. Call forwarding is set for when there is no answer or when the line is busy. Setting your voice mail preferences sets your voice mail box password, recording/greeting, notification and wake up calls.
First we'll setup your call forwarding. Call forwarding is 2 steps. Call forward when there is no answer and call forward when the line is busy. Call Forward No Answer: To enable call forwarding to your voice mail box when your phone is not answered dial *92 (wait a few seconds for the stutter to quit), dial a number for the number of rings you want to wait before forwarding the call (normally 4, but if you would like to give yourself more time to get to a phone before forwarding, make the number of rings higher), then dial 258-8000. Do not hang up until the line answers, 'Please enter your mailbox number'. After you hear the recording, go ahead and hang up. EXAMPLE: *92 pause a second, 4 then 2588000. (*93 disables Call-Forward-No-Answer feature)
Call Foward Busy: To enable call fowarding to your voice mail box if your line is busy dial *90 (wait a few seconds for the stutter to quit) then dial 258-8000. Do not hang up until the line answers, 'Please enter your mailbox number'. After you hear the recording, go ahead and hang up. EXAMPLE: *90 pause a second, then 2588000. (*91 disables Call-Forward-Busy feature)
OK, now your calls will go to your voice mail box when your line is busy or no one answers. Time to set up your voice mail box features.
Dial 258-8000
1. ENTER YOUR USER BOX NUMBER: enter in your seven digit telephone number.
2. ENTER IN YOUR PASSWORD: new users will create a password further along in the setup, the default for new users is your phone number; existing users will enter their four digit password.
For new voice mail users the system begins with a tutorial to welcome you to the system and give you an overview of it. If you choose not to listen to it, or to remove it from the opening, you can press the star *
Once you enter into the voicemail system, you will be guided through by using your dial pad on your telephone. You are notified of a new voicemail message by a stutter dial tone on your phone line.
Once the user box number and the password are correctly entered, the voicemail system will give your message status. EXAMPLE: You have 1 new message, you have 2 saved messages.
Menu System
MAIN MENU
1. LISTEN TO MESSAGES (press 1)
3. TO CHANGES YOUR MAILBOX OPTIONS (press 3)
* SET WAKE UP CALL (press star)
# EXIT MENU
LISTEN TO MESSAGES
1. Plays NEW messages and gives a date and time after it plays
- 1. Replay message . replays current message
- 2. Save and hear next . saves into mailbox and moves to next message
- 3. Save as new . saves message as a new message (keeps stutter dial tone)
- 4. Delete . deletes current message
- 5. Adjust Volume . only applicable with certain phones
2. Plays SAVED messages and gives a date and time after it plays
- 1. Replay message . replays current message
- 2. Save and hear next . saves into mailbox and moves to next message
- 3. Save as new . saves message as a new message (keeps stutter dial tone)
- 4. Delete . deletes current message
- 5. Adjust Volume . only applicable with certain phones
CHANGE YOUR MAILBOX OPTIONS
2. Record greeting . this is what callers hear when they wish to leave a voicemail
- 1. Replay . replays current greeting
- 2. Rerecord - records new greeting
- 3. Delete . deletes current greeting and starts over
Speak after the tone and press 1 to hear
3. Change password . enter and reenter at prompt with your dial pad
5. Message notification . option for sending notification to an outside source Opens with status of option turned on or off
- 1. Change number . allows user to enter number to call
EXAMPLE: 4201234 (pager)
Once entered, system replays the number to be called
SET WAKE UP CALL
1. Change time . select a time for voicemail system to call
- Enter hour: system will pause after prompt
- Enter minutes: system will pause after prompt
- Press 1 for AM, 2 for PM
- Once completed, the system will replay the time selected
- .*. will turn wake up call option off
Three Way Calling lets you dial your own three-party calls.
To add a third person to your call: (1) Depress the hookswitch to place the first caller on "hold". (2) Listen for three tones and dial tone. (3) Dial the phone number of the 3rd party. (4) After the 3rd party answers, depress the hookswitch to take the first caller off 'hold' for three way calling. If you get a busy signal or no answer, press the hookswitch to reconnect to the original caller.
To discontinue three-way calling: (1) Hang up. (2) Have added party hang up. (3) Depress hookswitch to disconnect the 3rd party. To add a different 3rd party, repeat the steps for adding a 3rd person.
Call Waiting lets you take a second call while you're on the phone, even allowing you to switch back and forth between callers.
1) Listen for the soft beep/tone while you're on a call. (2) EITHER Hang up and the 2nd call will automatically ring in OR depress and release the hookswitch to place the 1st caller on hold and answer the second, incoming call. (3) To alternate between callers, depress and release the hookswitch.
Call Forwarding lets you forward your calls to any number, local or long distance. To activate call forwading:
(1) Press 72 then #. (2) Listen for dial tone (3) enter the forwarding number (if the number is long distance, you must enter 1-area code-number) (4) Listen for for the forwarded call to ring (5) if someone answers on the other end, call forwarding is activated.
* NOTE * If you are call forwarding to a long distance number, you will be charged for a long distance call. If no one answers on the forwarded number, you must repeat the steps list above, wait until you hear confirming tones.
To de-activate Call Forwarding: (1) dial 73 and # (2) Listen for 2 short tones.
Automatic Call Back will let you re-dial the last number called from your phone.
ACB works whether the call was answered or not.
Busy Redial... when you hear a busy signal, depress the switchhook and release quickly. Listen for a special tone. If you have already hung up, listen for the normal tone. Press *66 . A special ringback will alert you to the call being completed. To cancel, lift the phone, press the switchhook and listen for confirmation or press *86.
Automatic Recall will let you automatically call back the last number that called you.
Call return works whether you answered the call or not.
Pick up the phone and listen for normal dial tone. Dial *69. If the line is busy your phone will keep trying for 30 minutes. If the call is completed, you will hear a special ring on your side indicating the call is going through. To cancel press *89 and listen for confirmation.
Customer Originated Trace lets you track harassing phone calls through the telephone company.
When you get a harassing or annoying phone call, depress the hookswitch and release quickly. Listen for a special dial tone. If you have already hung up, immediately pick up the phone and dial *57 . Listen for the confirmation announcement that the last call has been traced. Hang up. The trace is recorded by Geetingsville Telephone Company.
* NOTES * Customer Originated Traces must be done immediately after receiving the call. COT with only trace the last call received. If you get another call in between, you will have traced the wrong caller. Customer Originated Traces will only be given to the local law enforcement authorities with a proper court order.
Selective Call Rejection will allow you to define a list of Calling Numbers to be screened.
Any calling number on the list will be routed to announcements and rejected. All other calls will be treated normally. The rejected caller will hear an announcement that the called party is not presently accepting calls. You can review and change the list at any time. Refer to instructions in your Geetingsville Telephone book.
Selective Call Forwarding will allow you to have a selected number forwarded to another number, local or long distance.
When a call is received from a number on your SCF screening list, the call will be forwarded to the preset number you assigned. All other calls will be treated normally. If the calling number can not be identified the call will be treated normally. You can review and change the list at any time. Refer to instructions in your Geetingsville Telephone book.
Selective Call Acceptance allows you to define a list of number that you will accept calls from.
Any callers not on your list will hear an announcement and the call will be rejected. You can review and change the list at any time. Refer to instructions in your Geetingsville Telephone book.
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